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RETURNS & EXCHANGES

We’re confident that you will love your Charlotte’s Web creation, however if you find that any item you have ordered is unsuitable, then don’t worry, we have a flexible returns policy.
You may cancel your order or return any full priced product to us within 21 days of the date printed on your dispatch note. Sale items must be returned within 14 days of the date of dispatch. Return postage will be at the customer’s own expense.

CHRISTMAS RETURNS:

We believe that everyone who receives a gift this festive season from our online boutique will love their individual piece, however, should you wish to return any item, or simply exchange for a different size, then, with true seasonal spirit, we are extending our usual policy. Any items bought from now until 23rd December can be returned on an exchange or refund basis of up to 21 days after purchase or until the final date of Friday 13th January 2017.

HOW DO I RETURN OR EXCHANGE AN ITEM?

When returning any goods, please notify us by email at info@charlotteswebuk.com within 7 days of receiving your order.
Please carefully repack your order using the original packaging, and with all product tags still intact.
You will need to include a note stating your name and order number and whether you require an exchange or a refund.
Affix the peel-off return address label to the outside of your parcel. Place the returns note inside your parcel and reseal securely.
Please post the parcel back to us and obtain a free proof of posting receipt. We regret that we cannot take responsibility for items that fail to reach us or are insufficiently wrapped.
We recommend that you take a copy of your dispatch note before returning it with your items.
Please note: For hygiene reasons we regret that earrings for pierced ears are not returnable once opened.

RETURNS ADDRESS:

Charlotte’s Web
14 Parkhurst Fields
Churt
Farnham
Surrey
GU10 2PG
 
We are more than happy to refund and exchange all products returned to us, provided they are in fully resalable condition.
We will gladly send an exchange on any of our goods to you, free of charge and subject to availability.
If you request a refund, we will refund the amount paid for your products to your original payment method within 14 days of receiving your return.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. In this case, you must bear the cost of returning the item to us.

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