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Terms of Use

Welcome to terms of use. If you want to use this website or buy any products from us you must agree to the terms and conditions set out below and governed by UK law.

We may change these from time to time and any changes will be effective immediately once published on this page. 

Website Content

We take great care to ensure that all information on our website is accurate and up to date. However sometimes mistakes can happen, we know this can be frustrating and do our best to prevent this. Where an error has occurred we aim to rectify this as soon as reasonably possible, If you find an error on our website please let us know by emailing

You should bear in mind that shopping online provides a different shopping experience from shopping at an event. In particular you acknowledge that:

  • The colours of our products are as accurate as possible. However differences in display settings can impact the colour on your computer screen.
  • All sizes and measurements are approximate.
  • All products are subject to availability
If the price of a Charlotte's Web item is shown incorrectly due to a technical or other error, Charlotte's Web reserves the right to refuse or cancel any order for that item.
We have the right to change the content of our website including the prices & products. We may remove products from our website at any time without any prior notice.


Charlotte’s Web goods are handmade fairly and sourced from Asia. We use mostly natural materials therefore colours & markings will inevitably vary slightly from piece to piece, and may differ a little from what is stated on our website.


Please make sure the e-mail address you provide to us is correct & your mailbox is in proper working order. All order confirmations are sent to that e-mail address.
We will confirm that we have received your order by sending you an 'order received' email to the address you provide in the order process.
You must ensure that before you place an order you have checked all the details carefully about the products you have selected as their details could have changed since you last visited this online store.

Delivery costs are an additional cost to the price of the product advertised on our website.
Any dates we specify for delivery of products on the website or by email are approximate. We will do our best to deliver products within the times stated however we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Cancellations and Returns 

We are sure that you will love our products but if you find that any item you have ordered is unsuitable, don't worry as we have a
flexible returns policy.

You may cancel your order or return on any full priced product returned to us within 21 days of the date printed on your dispatch note. Sale items must be returned within 14 days of the date of dispatch. 

We do ask that if you are returning any goods to us that you please notify us by email within 7 days of receiving your order:, we may not reply.

Refunds and Exchanges

We are happy to refund and exchange products returned to us provided they are in fully resalable condition.
We will gladly send an exchange on any goods to you free of charge subject to availability.
If you request a refund, we will refund the amount paid for your products to your original payment method within 14 days of receiving your return. 

Please note: For hygiene reasons we regret that earrings for pierced ears are not returnable.

If we find that the Product has not been returned to us in fully re saleable condition, we reserve the right to refuse a refund on the item. You must bear the cost of returning the item to us.

For more information on how to return your item(s) please check our Delivery and Returns page.

Please note: Charlotte’s Web offers an exchange policy only (14 days from purchase date) for non internet sales, unless goods are faulty.

Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. 

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Gift Vouchers

Gift Vouchers bought online can be redeemed both online or at an event. Simply input the voucher code at the checkout.

Customer Satisfaction

We hope you will always be pleased with your purchase however if any products bought from us are damaged or faulty we will be happy to exchange or refund such products. In cases of faulty, damaged or incorrect goods being returned to us, as well as the original cost of the item, we will refund your original delivery charge plus the reasonable costs incurred by you in returning the goods.

Credit Card Security

If you are nervous about shopping on our website, you needn't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. No card details are stored or saved on or on any server that would be accessible via the internet.
Data Privacy
By visiting you are accepting & consenting to the practices described in this document. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server & we fully comply with the Data Protection Act 1998 & the Privacy & Electronic Communications Regulations 2003.
When you shop on our site, we will ask you to input & will collect personal information about you. You should be aware that this site is being monitored & may capture information about your visit that will help us improve the quality of our service.
We use your information only for the following purposes:

•           To undertake security checks and charge you for your order.
•           To administer this website.
•           For statistical or survey purposes to improve this website & its services to you.
•           To send emails after you have purchased a product.
•           To notify you of new products, special offers, or Charlotte’s Web events that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing & you confirm that you do not & will not consider any of the above as being a breach of any of your rights under the Privacy & Electronic Communicatinos (EC Directive) Regulations 2003.
We never make our email list available to any 3rd parties. You can opt out of email communications from us at any time by contacting us by email  -

As with all your data, your email address is stored securely & treated with respect.
This site uses cookies to improve your shopping experience. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. The cookies used on this site do not store any sensitive data.
If you wish to disable cookies on your computer this site will continue to function, however you will not be recognised when you return to the site & any open baskets will not be stored when you leave the site.
Intellectual Property:
We are the owner or the licensee of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved.
•           The material on this site may be read, printed & downloaded for private use only.
•           You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
•           Use of this site is subject to our terms & conditions of use.
Third Party Links
We are not responsible for the content of any off-site pages or any other websites linked to or from our Website. Our Website may contain links to other internet sites operated by third parties. We may provide such links for your convenience only, & links from this Website to any other website do not imply that we approve of, endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products, or services of such pages & websites, including, without limitation, their privacy statements & terms & conditions. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us & we should not be regarded as the publisher of such opinions or material.
Commentary & other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability & responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Registered Company address: Charlotte’s Web Jewellery Ltd (company number 09463735), 14 Parkhurst Fields, Churt, Farnham, Surrey, GU10 2PG. England, UK.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: ·         Pay later. ·         Slice It. Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

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