We are sure that you will love our Charlotte’s Web order but if you find that any item you have ordered is unsuitable, don't worry as we have a flexible returns policy.

You may cancel your order or return on any full priced product returned to us within 21 days of the date printed on your dispatch note. Sale items must be returned within 14 days of the date of dispatch.  Return postage will be at the customer’s own expense.

We do ask that if you are returning any goods to us that you please notify us by email within 7 days of receiving your order:, we may not reply. 


Here are some easy guidelines to help you to return an order.

  • When returning any goods, please can you notify us by email within 7 days of receiving your order:, we may not reply.
  • Pack your order using the original packaging, and with all product tags still intact.
  • Please include a note with your name and order number and whether you would require an exchange or a refund. 
  • Affix the peel-off return address label to the outside of your parcel. Place returns note inside your parcel and reseal securely.
  • Please post this back to us and obtain a proof of posting receipt. We cannot take responsibility for items that fail to reach us or are insufficiently wrapped.
  • We recommend that you take a copy of your dispatch note before returning it with your items.
  • Please note: For hygiene reasons we regret that earrings for pierced ears are not returnable.


Charlotte's Web
14 Parkhurst Fields
GU10 2PG

We are happy to refund and exchange products returned to us provided they are in fully resalable condition.

We will gladly send an exchange on any goods to you free of charge subject to availability.

If you request a refund, we will refund the amount paid for your products to your original payment method within 14 days of receiving your return. 

If we find that the Product has not been returned to us in fully re saleable condition, we reserve the right to refuse a refund on the item. You must bear the cost of returning the item to us.


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