FREE UK DELIVERY OVER £100

DELIVERY

We aim to dispatch your order within 24 - 48 hours of receiving your confirmation. 

All of our orders are sent by Royal Mail on a 48hr tracked service.

We have upgraded all deliveries from 48hr tracked to 24hr tracked to try to get orders to you quicker among all the strike action.

Custom made items will take 4-6 weeks as they're handmade in India.

If you need something urgently we suggest opting for next day delivery.

Deliveries are made by Royal Mail and may require a signature on arrival, so please keep this in mind when specifying your delivery address, eg. home or work. If you are not present at the time of delivery, your parcel will be taken to your local sorting office.

ROYAL MAIL STRIKES:

We have upgraded all deliveries from 48hr tracked to 24hr tracked to try to get orders to you quicker among all the strike action.

Please be aware that due to all the recent and ongoing strike action, there are some delays to parcel tracking updates on the RM tracking page. Unfortunately, we don't have any extra access to tracking information, other than what you can see. Please be patient, if you have received a shipping confirmation email, your order is on it's way to you. We apologise for any disruption. We would advise opting for next day delivery as RM are prioritising this service over 48hr tracked.

ROYAL MAIL 48HR TRACKED:

Royal Mail will aim but do not guarantee to deliver your Item within 2 - 3 Working Days of the day on which we dispatch your order. They won't deem an order as lost until the due date plus 7 working days.

NEXT DAY DELIVERY AND SATURDAY DELIVERY:

Place your order by 1pm, Mon - Fri and you will receive your parcel by 1pm the following day. Orders placed after 1pm, will be sent the next working day.

Next Day orders placed on Saturday or  Sunday will be delivered on the following Tuesday.

Custom orders are handmade in India so please don't select Next Day Delivery as it's not possible, thank you.

EVRI:

You can choose Evri for your delivery, this will give you tracking and will be delivered within 2-5 working days in the UK and 3-7 working days for everywhere else.

CHRISTMAS LAST DELIVERY DATES:

To ensure your gift orders arrive in time for Christmas we advise ordering as soon as possible. Below is Royal Mails last posting dates but these aren't guaranteed:

24hr tracked service - Monday 19th December 

Next Day Delivery - Wednesday 21st December

International Standard:

Australia and New Zealand -  Monday 28th November

USA and Canada - Monday 5th December

Europe - Wednesday 7th December

International Tracked:

Australia and New Zealand -  Thursday 1st December

USA and Canada - Friday 9th December

Europe - Friday 9th December

INTERNATIONAL DELIVERY:

All orders over £200 are free delivery and all orders will be sent tracked with Royal Mail.

Any import duty and taxes incurred in the country of destination are the responsibility of the customer.

All delivery dates that we give are for your guidance only. We regret that we cannot be held responsible should your order arrive late.

BANK HOLIDAYS:

We close for UK Bank Holidays. All orders placed after 12pm on Friday (Thursday if it's a Friday Bank Holiday) will be posted the following Tuesday. Thank you for your patience.

SEND DIRECTLY:

We are here to make your life easier where we can, especially during the current COVID-19 situation. If you want to send gifts directly to the recipient, please let us know if you'd like us to include a gift note so no prices are shown, and we can also remove branding from the packaging if required. You can leave a gift message in the special instructions box at checkout, which will go onto the gift note.

WRAPPED WITH LOVE:

All of our jewellery is elegantly presented in our signature jewellery pouches and gift boxes. We can also add a ribbon bow, if requested for special gifts.

WHOLESALE ORDERS:

£12 Special Delivery for all UK orders.  Free delivery for orders over £500.

Worldwide Shipping: Price on application.

Non UK Wholesale Deliveries:

If you order goods for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict the amount.  Please contact your local customs office for further information before placing your order.  Please also note that you must comply with all applicable laws and regulations of the county for which the goods are destined.  We will not be liable for any breach by you of any such laws.

We are very happy to include a personalised note with the message of your choice. To do so, please email us with your order number and any special requirements to: info@charlotteswebuk.com.