FREE UK DELIVERY ON ALL ORDERS

DELIVERY

We aim to dispatch your order within 24 - 48 hours of receiving your confirmation. All of our orders are sent by 1st Class Royal Mail, and should arrive within 1-2 days once dispatched.

Custom made items will take 4-6 weeks as they're handmade in India.

We are finding that some orders are taking longer to arrive in the current climate, please be patient, if we've sent an email notifying you your order has been sent, we have sent it. Most orders arrive next day but Royal Mail say you should allow 1-2 for expected delivery with 10 days on top to allow for delays. We are just as frustrated as customers when items don't arrive when they should, but we cannot send out replacements without allowing time for the original items to arrive. Please bear with us and be patient, we will always ensure your order gets to you.

If you need something urgently we suggest opting for next day delivery.

Deliveries are made by Royal Mail and may require a signature on arrival, so please keep this in mind when specifying your delivery address, eg. home or work. If you are not present at the time of delivery, your parcel will be taken to your local sorting office.

NEXT DAY DELIVERY AND SATURDAY DELIVERY:

During the current uncertain times, Royal Mail have advised us that they can't guarantee next day deliveries at present, so please bear with us, if your item doesn't arrive as soon as expected.

Place your order by 12pm noon, Mon -Thurs and you will receive your parcel by 1pm the following day. Orders placed after 12pm noon, will be sent the next working day.

Next Day orders placed on a Friday will be delivered on Monday, unless you choose our guaranteed Saturday delivery (Order must be confirmed by 1pm on Friday).

Next Day orders placed on Saturday or  Sunday will be delivered on the following Tuesday.

Custom orders are handmade in India so please don't select Next Day Delivery as it's not possible, thank you.

INTERNATIONAL DELIVERY:

All orders over £100 are free delivery and orders over £200 will be sent tracked.

Any import duty and taxes incurred in the country of destination are the responsibility of the customer.

All delivery dates that we give are for your guidance only. We regret that we cannot be held responsible should your order arrive late.

BANK HOLIDAYS:

We close for UK Bank Holidays. All orders placed after 12pm on Friday (Thursday if it's a Friday Bank Holiday) will be posted the following Tuesday. Thank you for your patience.

SEND DIRECTLY:

We are here to make your life easier where we can, especially during the current COVID-19 situation. If you want to send gifts directly to the recipient, please let us know if you'd like us to include a gift note so no prices are shown, and we can also remove branding from the packaging if required. You can leave a gift message in the special instructions box at checkout, which will go onto the gift note.

WRAPPED WITH LOVE:

All of our jewellery is elegantly presented in our signature jewellery pouches and gift boxes. We can also add a ribbon bow, if requested for special gifts.

WHOLESALE ORDERS:

£12 Special Delivery for all UK orders.  Free delivery for orders over £500.

Worldwide Shipping: Price on application.

Non UK Wholesale Deliveries:

If you order goods for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict the amount.  Please contact your local customs office for further information before placing your order.  Please also note that you must comply with all applicable laws and regulations of the county for which the goods are destined.  We will not be liable for any breach by you of any such laws.

We are very happy to include a personalised note with the message of your choice. To do so, please email us with your order number and any special requirements to: info@charlotteswebuk.com. 

Join our Tribe

Don't miss out. Sign up to receive 10% off your first order. Once signed up you'll receive an email with your discount code, please check your junk mail folder. Discount cannot be used on custom or sale items.

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